Core features
The IBU platform covers every aspect of a full-service travel insurance product. Customer-facing features include quotes, policies, emergency assistance and claims. Business-facing features include data and analytics, aggregator integration, legal compliance and security.
Hi! I’m Ben Webster, the founder of IBU. Head this way for a product demo.
Modular deployment
Startup and Medium plan customers can be up and running in no time with our out-of-the-box travel insurance platform. Enterprise customers are free to customise their offering from standalone, function-specific implementations to full platform deployment.
01
Architecture
02
Policy
Delivery
03
Traveller
Assistance
04
Compliance
06
Integration
01 Architecture
Underwriting
- New underwriter matchmaking.
- Integration with existing underwriter.
- Underwriters sourced locally and globally.
Product config
- Configure every aspect.
- Build unique travel insurance for any audience.
- Flexible base policy, benefits and extras design.
- Work off proven policy structures.
- BYO underwriter or access our networks.
Pre-ex medical screening
- Access the Verisk platform.
- Online medical screening tools.
- Tailor to demographic medical needs.
- Risk appetite options.
Pricing catalogue
- Administration of wholesale and retail pricing.
- Countless pricing permutations.
- Yield optimisation.
- Fine grain loss ratio control.
02 Policy delivery
Quote & bind
- Fast to deploy library of purchase paths.
- Premium calculator and quote IDs.
- Conversion testing.
- Device agnostic.
Policy documentation
- Full service management of policy documentation.
- Document templates, design, UX.
- Auto-generated, personalised policy documents.
- Instant, secure distribution to policyholder by email.
- Secure data storage.
Policy administration
- Accurate issuance and endorsements of policies.
- Intuitive policy administration.
- Real-time policy endorsements.
- Roles and permission-based access.
- Powerful search & filtering tools.
- Better audit trails.
03 Traveller assistance
Customer support
- Live chat, email and call support.
- Dynamic, up-to-date knowledge base.
- Roles and permissions managed and defined easily.
- Powerful search & filtering tools.
Emergency assist
- Around the clock emergency assist.
- Utilise best in class emergency assist providers.
- Trained call centre, live chat and email.
- Call logs and reporting.
Claim management
- IBU works with specialist third party emergency assist and claims administrators.
- Management of full claims process.
- Tailor to demographic medical needs.
- Claims payouts.
- Reporting.
04 Compliance
Data and analytics
- Real-time portfolio management.
- Real-time loss ratio reporting.
- Extensive logging of all activities for compliance.
- Customer profiling.
- Streamlined accounting.
- Informed underwriting.
Reporting
- Track sales, changes and cancellations.
- Reconcile income in real time.
- Lifecycle email reporting with opens, bounce rates, click-throughs and more.
05 Growth
Aggregator integration
- IBU works with top Australian aggregators.
- Turn key integration.
- Centralise your distribution strategy.
Legal, fiscal, and data
- Full legal compliance.
- All customer policy interaction logged for audit trails.
- Audit trails with all customer policy interaction logged.
Security
- Customer data is end-to-end encrypted.
- All transactions are encrypted with 128-bit SSL.
- Best practice privacy protection.
06 Integration
API suite
- An API is a software intermediary that allows two applications to talk to each other.
- All IBU features are available via API.
- Content integration and fluid information delivery.
- Accessing data in real time.
Let’s get going
If you’ve got questions about our service, would like a demo, or want to know where to sign up, start with the form below. If you want to get up and running today, register now with our Startup plan.
Hi! I’m Ben Webster, the founder of IBU. Head this way for a product demo.